Support Plan Requests

This is the list of requests we take care of under the Support Plan.

If something isn’t on the include list, that doesn’t mean we won’t do it. Reach out to us with your request. We’ll make a call on it and maybe even add it to this list. If not, we’ll give you an estimate of costs.

Included Requests

Excluded requests

Adds, moves or changes
Onboarding new staff
Installing new computers, tablets, phones or other hardware
Substantial adds, moves or changes to software or hardware.
Upgrading operating systems
Hardware Service
Any hardware service, except for diagnostics.
Physical unpack and install of equipment.
Hardware upgrades.
Web Services
Marketing or advertising services
Website design, optimizations or SEO work.

Supported technologies

Core productivity platforms
Google Workspace
Microsoft 365
Cloud computing platforms
Amazon Web Services
Google Cloud
Microsoft Azure
Web services
Azure Logic App and Power Automate
Xero (integration only, rest is up to your bookkeeper and accountant)
Operating systems
Apple iOS, macOS, watchOS and tvOS
Microsoft Windows
Google ChromeOS
Linux Mint, Ubuntu, Debian and Fedora
Physical devices
Routers, switches and wireless access points
Laptops, Desktops and All in ones
Smartphones and tablets
TVs, streaming boxes and home theatre sound systems
Printers, scanners and multifunctional copiers
Digital signage

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