Support Plan Requests

This is the list of requests we take care of under the Support Plan.

If something isn’t on the include list, that doesn’t mean we won’t do it. Reach out to us with your request. We’ll make a call on it and maybe even add it to this list. If not, we’ll give you an estimate of costs.

Included Requests

Excluded requests

Adds, moves or changes
Onboarding new staff
Installing new computers, tablets, phones or other hardware
Substantial adds, moves or changes to software or hardware
Upgrading operating systems
Office relocations or major infrastructure changes
Setting up new network equipment (routers, switches, etc.)
Custom Software Development
Design and development of custom software applications
Any solutions requiring custom coding
Scripting or automation development
Database design or custom queries
Content Creation and Management
Creating/integrating forms, workflow applications or services
Content writing or editing for websites or applications
Graphic design or multimedia production
Hardware Service
Any hardware service, except for diagnostics
Physical unpack and install of equipment
Hardware upgrades or replacements
Repair of physical damage to devices
Printer hardware maintenance or repair
Web Services
Marketing or advertising services
Website design, optimizations or SEO work
E-commerce platform setup or management
Web hosting setup or server management
Data Migration and Management
Migrating data between systems or applications
Data backup and recovery services
Large-scale data entry or data cleansing
Database administration or performance tuning
Training and Documentation
Developing training materials or user guides
Conducting group training sessions
Creating process documentation or standard operating procedures
Project Management
Managing large-scale IT projects
Vendor management or procurement services
IT strategy consulting or roadmap development
Compliance and Auditing
Conducting IT audits or risk assessments
Setting up systems to meet industry standards or data protection laws
Developing or reviewing IT policies and procedures
Electronic Form Creation and Workflow Digitization
Creating electronic forms or digitizing paper forms
Designing and implementing digital workflows
Automating business processes through digital means
Integrating electronic forms with existing systems
Customizing form logic or complex calculations

Supported technologies

Core productivity platforms
Google Workspace
Microsoft 365
Cloud computing platforms
Amazon Web Services
Google Cloud
Microsoft Azure
Web services
Azure Logic App and Power Automate
Xero (integration only, rest is up to your bookkeeper and accountant)
Operating systems
Apple iOS, macOS, watchOS and tvOS
Microsoft Windows
Google ChromeOS
Linux Mint, Ubuntu, Debian and Fedora
Physical devices
Routers, switches and wireless access points
Laptops, Desktops and All in ones
Smartphones and tablets
TVs, streaming boxes and home theatre sound systems
Printers, scanners and multifunctional copiers
Digital signage

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