Support Plan Requests

This is the list of requests we take care of under the Support Plan.

If something isn’t on the include list, that doesn’t mean we won’t do it. Reach out to us with your request. We’ll make a call on it and maybe even add it to this list. If not, we’ll give you an estimate of costs.

Included Requests

Supported technologies

Web services
Collaboration platforms
Google G Suite
Microsoft Office 365
Apple iCloud
Cloud computing platforms
Amazon Web Services
Google Cloud
Operating systems
Apple iOS, macOS, watchOS and tvOS
Microsoft Windows
Google ChromeOS
Linux Mint, Ubuntu, Debian and Fedora
Physical devices
Routers, switches and wireless access points
Laptops, Desktops and All in ones
Smartphones and tablets
TVs, streaming boxes and home theatre sound systems
Printers, scanners and multifunctional copiers
Digital signage

Excluded requests

Adds, moves or changes
Substantial adds, moves or changes to software, network or physical environments.
Upgrading operating systems
Hardware Service
Any hardware service, except for diagnostics.
Hardware upgrades.
Physically unpack and install equipment.
Setup or troubleshoot automated administrative requests & scripts
Cross-platform Integration
Install or support third party software unless
Troubleshooting cross-platform integration (security, file and print)
Web Services
Marketing or advertising services
Website design, optimizations or SEO work.

Work smarter with IT Solver

Join now